Privacy Policy

PRIVACY POLICY

In accordance with the provisions of the General Data Protection Regulation 2016/679, we inform you of the following:

CLIENTS

PURPOSES OF DATA COLLECTION BASED ON CONTRACTUAL RELATIONSHIP:

The personal data of clients will be collected and processed in service contracts in order to provide the contracted maintenance services. Personal data will be processed for the purpose of billing and, where appropriate, the appropriate recovery procedures.

PURPOSES OF DATA BASED ON LEGAL OBLIGATIONS:

The personal data of the clients will be processed to comply with the different legal obligations.

PURPOSES OF DATA BASED ON LEGITIMATE INTERESTS:

Customer data will also be processed to send you information and publicity, by any means (mail, SMS, telephone, letter, etc.) on group services related to maintenance and construction, unless you expressly object to it. You can object by sending an email to weresolve@weresolve.es

SUPPLIERS

PURPOSES OF DATA COLLECTION BASED ON CONTRACTUAL RELATIONSHIP:

The personal data of the suppliers will be collected and processed during the pre-contractual relationship, and in service contracts, in order to fully manage the relationship with our contributors and suppliers. Personal data will be processed for the purpose of evaluating offers, administrative management, accounting, and billing.

PURPOSES OF DATA BASED ON LEGAL OBLIGATIONS:

The personal data of providers will be processed to comply with the different legal obligations, including, by way of example, tax related issues.

PURPOSES OF DATA BASED ON LEGITIMATE INTEREST:

Supplier’s data will be communicated to clients, depending on the project, or to the companies belonging to FUERTE GROUP, to the extent necessary for the provision of the contracted services or for administrative management needs.

HR (HUMAN RESOURCES)

WE RESOLVE is governed by the same privacy policy for CV and staff management as Fuerte Group. This policy can be consulted at the website link https://www.fuertehoteles.com/grupo-el-fuerte/recursos-humanos/ Regarding all the purposes indicated, all the requested data is mandatory. In the case that it is not provided,WE RESOLVE does not guarantee that the services provided will fully meet your needs.

The user of the WE RESOLVE WEBSITE will be solely responsible for the veracity and accuracy of the data provided with WE RESOLVE acting in good faith as a mere service provider.

In the event of having provided false or third-party data without their consent, FUERTE GROUP reserves the right to immediate destruction of the aforementioned data in order to protect the right of the holder or holders thereof.

DATA CONSERVATION PERIODS

Personal data will be kept for the legal term (currently five years) from the withdrawal of the service contract or from the moment you exercise opposition to receiving commercial communications or the legitimate interests declared. They will only be communicated to third parties for reasons of legal compliance or authorisation of the interested party.

RECIPIENTS:

Personal data will only be communicated to third parties in the event of subcontracting, to comply with legal obligations, or to the competent Public or Judicial Authorities in case of infringement, claim or complaint. They will also be communicated at group level (Fuerte Group) to comply with the contracted services or any of the indicated purposes.

SECURITY MEASURES:

WE RESOLVE is committed to fulfilling its obligation of secrecy and confidentiality of personal data and its duty to keep them and will adopt all technical and organisational measures to guarantee the security of personal data and prevent its alteration, loss, unauthorised treatment, processing or access, taking into account the status of technology, the nature of the stored data and the risks to which they are exposed.

The WE RESOLVE Website uses cookies that are subject to a specific clause. The website has information security measures which are generally used including: firewalls, access control procedures and cryptographic mechanisms, in order to prevent unauthorised access to the data provided.

RIGHTS:

Anyone has the right to request access to the personal data that concerns them, to request its rectification or deletion, to request the limitation of its processing, to oppose its processing (commercial communications based on legitimate interest) and / or the right to portability. In all cases, you can exercise your rights by sending an email addressed to weresolve@weresolve.es , accompanied by an official identity document, or by phoning +34 952 920 028. Any person can file a claim with the Spanish Data Protection Agency through its website www.agpd.es in case you consider that your rights have not been satisfied.

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We Resolve Team
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